Grievance Handling Policy
A grievance is a formal complaint raised by an employee regarding workplace issues such as safety concerns, salary matters, harassment, unfair treatment, or policy violations.
Employees have the right to report grievances without fear of retaliation. All complaints are treated confidentially and investigated fairly. The company is committed to resolving grievances promptly.
Step-by-Step Procedure
Reporting
Employee submits grievance (oral or written) to supervisor or GRC
Immediately / within 1 dayAcknowledgement
Formal acknowledgement of grievance receipt provided to employee
Within 48 hoursForwarding to GRC
Escalation to Grievance Resolution Committee if unresolved at supervisor level
Within 3 daysInvestigation & Review
Internal review of complaint, including employee hearing by GRC
Within 7 working daysDecision
Decision communicated in writing to the employee
Within 3 working daysAppeal (if needed)
If not satisfied, employee may appeal to higher authority
Within 5 days of decisionFinal Resolution
Final review and decision by top management
Within 10–15 days of appeal🔒 Confidentiality
All grievance matters will be kept strictly confidential. Only individuals directly involved in the resolution process will have access to the information.
🛡️ Non-Retaliation
No employee shall face retaliation for raising a grievance in good faith. False or malicious complaints may attract disciplinary action.
📝 Submit a Grievance Online
All submissions are treated with strict confidentiality. Anonymous submissions are accepted.